Innovation
Driving innovation for our customers and within our people
Advancement of digital technologies is increasing at a rapid rate, providing the opportunity for new technical, digital and engineering solutions that drive growth and deliver customer value.
We are focused on bringing innovative solutions to our customers by leveraging emerging technology and developing an entrepreneurial culture that results in new products, services, and an enhanced customer experience. Our innovation agenda centres on enabling growth through developing and commercialising new smart technology solutions across a range of sectors, focused on.
01.
CUSTOMER EXPERIENCE
Solutions that make a real impact with our customers
02.
OPERATIONAL EXCELLENCE
New technologies and solutions to drive next-generation service delivery
03.
CULTURE OF INNOVATION
Inspire and enable diverse, entrepreneurial and client-centred thinking in our people
04.
BUILDING OUR INNOVATION ECO-SYSTEM
Research emerging trends and collaborate with the external innovation ecosystem [start-ups, universities, etc.
Some of our solutions:
Customer Experience
Ordering Apps
We offer food and drink ordering apps at a number of our locaZtions for time-pressed customers. Customers can order and pay for goods on their mobile and pick them up when they are ready.
Virtual Reality
We have partnered with an immersive media start-up to create 3D tours and virtual reality experiences of our facility spaces, allowing our customers to ‘walk through’ our facility spaces remotely.
Service Excellence
Drones
We are harnessing emerging drone technology to improve safety, efficiency and accuracy in high risk inspections such as rooftops, gutters, fencing and bridges. We are also exploring the use of this in conjunction with Artificial Intelligence, to optimise the way in which we perform repairs and maintenance.
IoT Sensor Monitoring
Our IoT sensor monitoring solution enables us to remotely and wirelessly monitor asset conditions for effective proactive maintenance. Sensors send data in real time to the dashboard so our staff can respond immediately when an asset’s condition changes. Read more
Automated Guided Vehicles
We have deployed automated guided vehicles at major hospitals across Australia. This robotic technology is used to move supplies around hospitals on predetermined paths.
BlueTrack Beacon Tracking
Max Facilities ’ digital people tracking solution is powered by beacon technology and can map the location of employees in real-time. It is currently used at a number of locations, including airports and shopping centers, and has applications across cleaning, security, and maintenance.
Max Facilities Advanced Metering
We recently launched a new metering model, Max Facilities Advanced Metering (SAM), to help the utility sector respond to changing regulatory, technological, and digital data environments. SAM delivers a simple, efficient, scalable, whole-of-life metering proposition, which is delivered by a single contract, interface, and fee.
Energy Solutions ‘as a Service’
We aim to operate more sustainably and help our clients do the same. We have an end-to-end LED lighting replacement solution which includes ongoing maintenance, priced as a monthly fee. We can also implement any Energy as a Service (EaaS) solutions, including solar pv panels, co-gen and tri-gen generators and solar hot water systems — for improved energy and water efficiency.
Culture of Innovation
Future Trend Immersion Sessions
We run immersive sessions for our clients and our people that present potential business challenges in a rapidly changing world. These sessions explore emerging trends to understand what they mean for Max Facilities and our clients, and the opportunities they present.
Max Facilities Innovation Framework
Our Innovation Framework supports our people to identify, assess, manage and implement new ideas as part of contract delivery. Our staff can also submit and share ideas online — across sectors, sites and roles – through our online Innovation Management Platform, InnovationSpot.